Streamline resident hub
Your go-to resource for stress-free renting: guides, FAQs, and tools covering move-in, maintenance, and your lease.
Your go-to resource for stress-free renting: guides, FAQs, and tools covering move-in, maintenance, and your lease.
Tenant Resources4 min readAt Streamline, we want your home to be more than just a place to live — it should be a gateway to the city around you. One of the biggest advantages of living in the DC metro area is access to a wide range of public transportation options. Whether you’re commuting to work, heading out for dinner, or exploring a new neighborhood, public transit makes it simple and affordable to get around.
Tenant Resources4 min readAt Streamline Property Management, your safety is always a top priority. Our team monitors local emergency alerts so we can respond quickly to situations that may affect your home or neighborhood. But the best way to stay fully informed is to sign up for these alerts directly — so you get real-time updates on your phone or email, right when you need them.
Tenant Resources5 min readMoving into a new home is exciting—but if you have school-aged children, one of the first questions you might have is: “Which school will my child attend?”
Find answers to your most pressing questions about our property management services.
Yes! Our secure online portal lets you pay rent anytime, anywhere. You can also schedule automatic payments so you never miss a due date.
If you have a portal account, log in and follow the payment steps. If not, request an account activation link.
Rent is due on the date stated in your lease (typically the 1st of each month). Late fees may apply if payment is not received by the grace period deadline.
Yes — as long as the total rent amount is paid in full by the due date.
Submit through the Resident Portal with as much detail as possible. For emergencies, call (301) 656-8765.
Submit all non-emergency requests through the Resident Portal with details (location, issue, how long it's been happening).
Not without written permission. Unauthorized repairs may not be reimbursed.
Call (301) 656-8765 and select "maintenance emergency" if:
• No heat in winter
• Active water leak causing damage
• Fire damage
• Severe storm/natural disaster damage
If your health or safety is at risk, call 911.
Check your lease — many single-family tenants are responsible for these.
Only with written permission, and you must provide management with a copy of the new keys.
Most tenants pay for electricity, gas, water/sewer, trash, and internet. Your lease will confirm.
Service providers vary by jurisdiction:
• DC: Pepco, Washington Gas, DC Water
• Montgomery/Prince George's: Pepco, Washington Gas, WSSC Water
• Arlington/Alexandria/Fairfax: Dominion Energy, Washington Gas, Fairfax Water/Alexandria Renew/Arlington DES
In most homes, trash service is managed by the local county or city. Check your jurisdiction's waste collection website for pickup days.
Yes — most leases require proof of renter's insurance, which protects your personal belongings and provides liability coverage.
Except in emergencies, we provide advance notice (usually 24 hours) before entering for inspections or repairs, in compliance with local laws.
You'll receive keys, garage remotes, and any access codes. Complete the move-in checklist to document the home's condition.
• Provide the required written notice (usually 60 days).
• Remove all belongings and trash.
• Clean thoroughly, including carpets, appliances, and bathrooms.
• Complete any tenant-responsible repairs (e.g., lawn care, light bulbs).
• Return all keys, garage remotes, and access cards.
Check your lease — some homes allow pets with deposits or monthly pet rent; others have restrictions.
Unless explicitly permitted in your lease, smoking is prohibited inside the home.
Painting, fixtures, or other alterations require written approval.
No, unless approved in writing by management.
Early termination follows your lease terms and may include fees.
Your Property Manager will work with you from beginning to end. There's one point of contact to ensure a seamless communication method.
Keys, garage remotes, and any access codes will be available on your lease start date, once all required payments and paperwork have been completed. We'll confirm the pickup time and location in advance.
Yes. We'll provide a Move-In Condition Report (and in some jurisdictions, this is legally required). This documents the property's condition so you're not charged for pre-existing damage. Be sure to review it carefully, take photos, and return it within the timeframe stated in your lease (often 3–5 days).
• Test smoke detectors and carbon monoxide detectors.
• Locate the main water shut-off valve and circuit breaker.
• Check appliances and systems to ensure they're working.
• Verify you have keys to all locks.
We recommend starting utility service 2–3 days before your move-in date to avoid delays. Most leases require utilities to be in your name starting on the lease start date.
Yes — proof of renter's insurance is required before key pickup. It protects your belongings and provides liability coverage.
Report it through the Resident Portal immediately and mark it on your Move-In Condition Report.
No alterations (painting, installing fixtures, etc.) should be made without written approval from management.
Most leases require 60 days' written notice.
• Leave the home in the same condition as move-in (minus normal wear and tear).
• Remove all belongings and trash.
• Complete all required cleaning.
• Return all keys and remotes.
Typically within 30–45 days after move-out, along with an itemized list of any deductions.