If it is an EMERGENCY dial (301) 656-8765 and select the prompt for ‘maintenance emergency.’ An EMERGENCY is defined as follows (if you feel your direct health and safety is being threatened, CALL 911)
- There is no heat…and its winter
- There is an active water leak that is causing damage to the property and/or your belongings
- There is or was a fire
- The property has been damaged by an act of God or natural disaster
Otherwise please submit an online maintenance request through our online system. Please DO NOT submit maintenance requests via phone or text. Please be sure to thoroughly explain the issue by including details such as the location in or around the house, nature of the issues, and length of time that the issue has been occurring. The more clearly and thoroughly that you can explain the issue the more effective we can resolve the issue. If you have not activated your portal, you can get started below.